Golden Dog Grooming Co. Policies

-All dogs require an up to date rabies vaccination!!!

Grooming Times

-Average time for a groom is 3 to 4 hours, however as we do work with live animals, unexpected things can and do happen.

-Dogs who are elderly or not used to the grooming process will require breaks in order to reduce stress.

-Dogs with behavioral issues, first timers or dogs who are matted and overdue will have longer wait times.

-Please do not show up for your dog without having received a call. If owners walk in while dog is being worked on it can lead to injury for both dog and groomer.

Late Policy

-Please be sure to be on time for your appointment!

-Clients who arrive 15 minutes late or more, especially without calling, will most likely need to be rescheduled.

Cancellation Policy

-A 24 hour notice is required for cancellation

-Clients who cancel without proper notice will be charged a cancellation fee of 50% the base price of the dog's weight class. Exceptions can be made for illness or unforeseen emergency situations!

-Clients who No Call No Show for their dogs appointment will be charged a fee of 100% the base price of the dog’s weight class.

-If there are three No Call No Shows, the fee as well as a deposit will be required of 100% the base price of the dog's weight class in order to schedule another appointment. Deposits are non refundable.

-Reminder calls are most often made for your convenience, however they are not guaranteed and keeping appointments is ultimately the clients responsibility.

Scheduling Requirements

-Haircut dogs must be on a schedule of 8 weeks or less.

-Yearly schedules are highly recommended!

-Haircut dogs over 50lbs are required to be on a schedule of 8 weeks or less and are subject to behavioral evaluation.

Extra Charges

A list of prices is displayed at the front desk and also on our website. These are base prices for dogs who are kept maintained and are regularly groomed on a schedule of 8 weeks or less. Extra charges may be added to these listed prices for the following reasons.

-behavioral issues/biting

-excessive molting or shedding

-matting

-Fleas and Ticks

-multiple baths

-waste removal and rebathe

Matted Dog Policy

-Dogs will NOT be dematted!!

-If dogs are not maintained at home and come in matted they will be shaved!

-Dematting dogs is cruel, painful and harmful to the dogs skin, not to mention their mental health which can scar them for the rest of their grooming career.

-Owners who wish to have their dog carry a longer coat, but are unable to maintain the coat at home, are recommended to keep a shorter schedule of 2-4 weeks.

Surveillance and Media

Golden Dog Grooming Company has 24 hour video surveillance throughout our facility. Video clips may be used on social media as well as photos taken of dogs being groomed at Golden Dog for advertising purposes. Dogs may also be used in videos for demonstration and informational purposes.

Liabilities

Please always remove Seresto collars before dropping off. Golden Dog Grooming Company will not be held liable for Flea Collars or any extra gear the dog may have on when dropped off. 

Please keep leashes on in the lobby at all times. Be sure to secure collars so dogs are unable to pull out of them.

Never open the half door leading into the salon for everyone's safety!!

No dogs are ever caged together, unless instructed by the owner that it is allowed for multi pet households.

For safety reasons, no client dogs will be free roaming the salon, all dogs will be in cages when not being worked on.